Mandate administration of debts

This service includes in particular recovery of due amounts through written requests or demands for payment. In consideration of the fact that this is the first step within the whole recovery process, one lays great emphasis on the systematicness and precise dates of correspondence. The service also includes complex evaluation of the written recovery, namely in terms of traceability or success of collection. The price of the service includes all costs related therewith, i.e. costs of processing, material and postage.

The recovery by phone is most frequently used to solve the so-called fresh debts, i.e. debts up to 90 days after maturity. The collection by phone is most successful at this period. The recovery by phone is provided by employees of our Call Centre. They are regularly trained both in the field of expert knowledge and in the field of communicating and negotiating skills. The service includes complex evaluation of the results of the recovery by phone and delivery of ascertained information to our client.

The service of SMS sending includes reminders to the debtor in the form of short message service to his mobile phone.

The debt recovery through the network of collecting employees represents the last level of the recovery process out of court and it logically deals with debtors who have not paid in the course of the previous levels of recovery. This service is based on activities of more than 100 collecting employees operating in all regions of the Czech Republic who provide the personal contact with these problematic debtors. The activity of collecting employees is centrally systematically supported by written and phone requests for payment, which markedly increases effectiveness of the collection network results. The debt collection through the collection network ensures absolutely the highest rate of successful debt collection, namely in comparison to both the written and phone recovery and to the execution procedure. In the event the debt is unrecoverable, a final report is prepared for the client that includes a summary of ascertained information. We further offer specific services through activities of the collection employees - entering into an agreement on debt admission, taking the notarial (executor's) record, seizure of the object of leasing, preparing and filing actions etc.)

The service offered within the stage of prosecution when in order to secure the highest quality, our department of actions cooperates with contractual law firms, which ensures high flexibility and quality processing. This service includes inter alia also eventual additional information provided on the request of the court, provision of legal validity clause attachment to the execution title and other necessary administrative actions. In the event of an arbitration, we offer the opportunity to cooperate with our contractual arbitrators, which means in particular more swift arbitration award for the client.

The service is provided if an execution title is obtained, us providing preparation of the motion to order the execution including its delivery to the appropriate district court. In the event the client does not have personal preferences concerning the executor, we offer the opportunity to select one out of 4 of our contractual executors operating in the whole country. In case of an execution carried out by our contractual executive, we guarantee a "reasonable" price of his services and we provide monitoring of the execution in the form of personal control of executors' activities and a possibility of regular reporting on the condition of individual debts, mostly on monthly basis.

Entering into an agreement on debt admission with the debtor gives 2 main advantages to the client. Firstly, it copes or extends respectively the limitation of time and in the event it is necessary to solver the debt by prosecution, the initial situation for obtaining of an execution title is significantly better. The agreement includes an arbitration clause, which due to the subsequent opportunity to make use of arbitration allows much faster obtaining of the title while spending substantially lower costs compared with legal proceedings.

The notarial (execution) record is taken under assistance of our collection employees and its main benefit is the setting of repayment regime with subsequent conclusion of the enforceability clause, which represents an immediate execution title for the client with minimum costs in the event of the debtor's delay.

The service is provided only as concerns leasing debts. It is applied in the event that the debtor is not able, in the short time horizon, to return to the regime of repayment. It includes in particular the seizure of the object of leasing and its storage if necessary.

The service offered within the stage of prosecution when in order to secure the highest quality, our department of actions cooperates with contractual law firms, which ensures high flexibility and quality processing. This service includes inter alia also eventual additional information provided on the request of the court, provision of legal validity clause attachment to the execution title and other necessary administrative actions. In the event of arbitration, we offer the opportunity to cooperate with our contractual arbitrators, which means in particular more swift arbitration award for the client.